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Enterprise Advanced Support

Be confident building mission-critical workloads on MongoDB Enterprise Advanced. As part of your subscription, get access to experts and tooling to help you mitigate risk, resolve issues, and optimize for performance and costs.

Run smoothly with our support



Ask questions to our support engineers 24/7/365 through our Support Portal, with tailored response times based on needs.



We fix problems, prevent new ones, and help you make the best use of our technology.



Our team works with you to provide solutions and recommendations in the context of your goals and your environment.

Get started with MongoDB Enterprise Advanced

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What you can add

Extend your coverage with Add-ons that give your teams and databases the right level of support that they need.

Premium Services: Named Technical Support Engineers

MongoDB Named Technical Support Engineers (NTSE) provides you with a dedicated engineer that is handpicked based on their skillset to partner with your team. They develop a deep familiarity with your environments, helping you define and drive your technical roadmap forward.

  • Dedicated support contact
  • Streamline issue resolution
  • Proactive, holistic advice
Download NTSE Datasheet

MongoDB Extended Lifecycle Support Add-On

MongoDB Extended Lifecycle Support Add-On (ELS Add-On) provides you with ongoing technical support for a minor version of MongoDB after it reaches its End of Life (EOL) date, giving you peace of mind and the flexibility to upgrade to newer versions of the database at your own pace.

  • Coverage for a minor version release
  • Up to two year coverage window
  • Unlimited access to the support team

Get started with MongoDB Enterprise Advanced

Learn more about what else comes with EA, and when you're ready, talk to Sales to buy your subscription.

Contact Sales
Learn more